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FAQS

If you did not find the answer you need, please contact us at : openlettrs@gmail.com

WHAT IS YOUR RETURN POLICY?

For any returns, please email us at openlettrs@gmail.com within 7 working days

after you receive the item.

 

We offer returns for store credit for full priced items only. Do note that any

shipping costs will not be refunded. Please indicate your order number, the 

item you wish to return and the reason for return. We will get back to you

within two working days.

All items must be returned in the same condition you receive with tags and

packaging. Any shipping costs will be borne by the customer.


Returns will only be processed for item with its tag intact, unworn, unwashed,

unaltered. 


Items redeemed using gift card or promo code are non-exchangeable and

non-refundable.

DO YOU OFFER GIFT VOUCHER?

Yes we do! Please contact us at openlettrs@gmail.com for details.